Contact information

For any questions regarding your order, shipping, returns, refunds, products, payments, or our store policies, please contact our customer service team.

Customer Service

Email:
hello.servicecustomer@yahoo.com

Order Support

For assistance with an existing order, please include your order number in your message whenever possible.

You can contact us regarding:

Order status
Shipping and tracking
Delivery issues
Returns and refunds
Product compatibility
Damaged or incorrect items
Payment-related questions
Cancellation requests
General customer service inquiries

Response Times

We aim to respond to customer service requests within a reasonable timeframe.

Response times may be longer during:

Weekends
Public holidays
Peak sales periods
High-volume promotional events

Please avoid sending multiple messages regarding the same request, as this may delay processing.

Important Information

For security and privacy reasons, we may ask you to provide reasonable information to verify your identity or locate your order before discussing certain account, payment, delivery, or refund details.

Please never send sensitive payment information such as:

Full credit card numbers
Card security codes
Online banking passwords
Account passwords

We will never ask you to provide this information by email.

Returns

Before returning any product, please contact:

hello.servicecustomer@yahoo.com

Do not automatically return an item to the address shown on the original shipping package, as orders may be fulfilled by different warehouses, suppliers, or logistics partners.

The correct return instructions will be provided where necessary.