Shipping policy
This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and handled in the event of delays, address issues, customs procedures, lost packages, or other delivery-related situations.
By placing an order through our online store, you agree to the terms of this Shipping Policy, together with our Terms of Service, Return & Refund Policy, Privacy Policy, and any other applicable store policies.
For any shipping-related question, contact:
hello.servicecustomer@yahoo.com
1. Order Processing
Orders are generally processed before shipment within a reasonable period after payment authorization and order confirmation.
Processing time may vary depending on:
- Product availability
- Order volume
- Fraud-prevention checks
- Payment verification
- Supplier or fulfillment availability
- Public holidays
- Peak sales periods
- Logistics conditions
Processing time is separate from shipping and delivery time.
An order may therefore require additional time before tracking information becomes available.
2. Fulfillment Model
Products may be stored, prepared, packed, or shipped by:
- Third-party fulfillment centers
- Independent suppliers
- Logistics partners
- Warehouses
- Manufacturers
- Shipping partners
As a result, the shipping origin may differ from the customer's country of residence or from the location of the online store.
This fulfillment structure may also result in different products from the same order being shipped separately.
3. Multiple Shipments
An order containing several products may arrive in more than one package.
This may happen when:
- Products are stored in different warehouses
- Different fulfillment partners process different items
- Products become available at different times
- Different shipping methods are used
Separate parcels may have different tracking numbers and may arrive on different dates.
Receiving only part of an order does not necessarily mean that the remaining products are missing.
4. Estimated Delivery Times
Delivery estimates are provided in good faith but are generally indicative rather than guaranteed unless expressly stated otherwise.
Estimated delivery times may vary according to:
- Destination country
- Shipping method
- Carrier
- Customs processing
- Fulfillment location
- Local postal network
- Seasonal demand
- Remote delivery locations
- Events outside our reasonable control
Customers should consider both processing time and shipping time when estimating delivery.
5. Delivery Estimates Are Not Guaranteed
Unless expressly stated as a guaranteed delivery service, delivery dates and timeframes shown on the website, checkout page, order confirmation, or tracking system are estimates only.
We cannot guarantee delivery on a specific date for:
- Birthdays
- Holidays
- Weddings
- Travel
- Events
- Gifts
- Competitions
- Other time-sensitive occasions
Customers placing orders for time-sensitive purposes should order sufficiently in advance.
Mandatory rights under applicable consumer law remain unaffected.
6. Shipping Methods
Available shipping methods may vary depending on:
- Customer location
- Product
- Warehouse
- Fulfillment provider
- Carrier availability
The shipping options available to a customer will generally be displayed during checkout where applicable.
We reserve the right to use an equivalent carrier or delivery service where reasonably necessary.
7. Shipping Costs
Shipping charges, where applicable, are generally displayed during checkout before the order is completed.
Shipping costs may depend on:
- Destination
- Weight
- Order value
- Shipping method
- Product type
- Promotional offers
Free shipping promotions may be subject to minimum order values, geographical restrictions, or other conditions.
8. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
This includes, where applicable:
- Full recipient name
- Street address
- Apartment or unit number
- City
- Postal or ZIP code
- State, province, or region
- Country
- Telephone number
Customers should carefully review all delivery information before submitting an order.
9. Address Changes
If you notice an error in your shipping address, contact:
hello.servicecustomer@yahoo.com
as soon as possible.
We will make reasonable efforts to update the address before fulfillment.
However, address changes cannot be guaranteed after:
- An order has entered processing
- A shipping label has been created
- The order has been transferred to a fulfillment partner
- The package has been dispatched
Once a package has been shipped, we may be unable to redirect it.
10. Incorrect or Incomplete Addresses
If a customer provides an incorrect, incomplete, outdated, or undeliverable address, we are not responsible for delivery problems caused by that information, except where applicable law provides otherwise.
Possible consequences include:
- Delivery delays
- Returned parcels
- Failed delivery
- Additional shipping costs
- Reshipping fees
Where permitted by law, additional costs resulting from incorrect customer-provided information may be charged to the customer.
11. Address Verification
We may contact customers to verify shipping information where an address appears incomplete, inconsistent, or potentially incorrect.
Failure to respond to a reasonable verification request may delay shipment.
Where necessary, an order may be placed on hold until sufficient delivery information is provided.
12. Tracking Information
Where tracking is available, customers may receive tracking information after the package has been processed by the carrier.
Tracking updates may take time to appear after a shipping label has been created.
A tracking number showing limited or delayed information does not necessarily mean that the package has not been shipped.
13. Tracking Delays
Tracking systems are operated by independent carriers and logistics providers.
We do not control:
- Scan frequency
- Tracking update speed
- Carrier databases
- Local postal updates
Tracking may sometimes remain unchanged for several days, particularly during:
- International transit
- Customs processing
- Carrier handovers
- Peak seasons
14. Carrier Responsibility
Once a package has entered the carrier network, delivery operations are largely controlled by the relevant shipping provider.
However, customers should contact us if a delivery issue occurs so that we can review the situation and, where appropriate, assist with a carrier investigation.
Mandatory seller obligations remain unaffected.
15. Delivery to the Address Provided
An order is considered delivered in accordance with applicable law when it has been delivered to the address or authorized recipient as required by the relevant legal rules.
Carrier tracking, delivery scans, proof of delivery, photographs, GPS records, signature records, or similar evidence may be used to investigate delivery disputes.
16. Safe Place, Reception or Third-Party Delivery
Depending on local carrier practices, a package may be delivered to:
- A reception desk
- Concierge
- Mailroom
- Neighbor
- Parcel locker
- Safe place
- Authorized collection point
Where this is permitted by the carrier or instructed by the customer, such delivery may constitute completed delivery subject to applicable law.
17. Package Marked as Delivered but Not Received
If tracking indicates that your package has been delivered but you cannot locate it, please first:
- Check around the delivery location
- Check with household members
- Check with neighbors
- Check with reception or building staff
- Check any parcel locker or safe place
- Contact the carrier where appropriate
If the package still cannot be located, contact:
hello.servicecustomer@yahoo.com
We may request reasonable information to investigate the claim.
18. Lost Packages
If a package appears to be lost in transit, contact:
hello.servicecustomer@yahoo.com
We may initiate an investigation with the carrier or fulfillment provider.
A package is not necessarily considered lost simply because tracking has not updated for a short period.
Whether a refund, replacement, or other remedy is available will depend on the circumstances and applicable law.
19. Delayed Packages
International and domestic shipments may occasionally experience delays.
Possible causes include:
- Customs inspections
- Carrier congestion
- Weather
- Strikes
- Political disruptions
- Public holidays
- Logistics interruptions
- High order volumes
- Incorrect delivery information
- Remote destination handling
Where delays are outside our reasonable control, we will not be liable for indirect losses caused solely by the delay, to the extent permitted by law.
20. Customs and Import Processing
International shipments may be subject to customs processing.
Customs authorities may:
- Inspect packages
- Request information
- Assess import duties
- Delay release
- Apply local procedures
Customs clearance times are outside our direct control.
21. Customs Duties, Taxes and Import Fees
Depending on the destination, an order may be subject to:
- VAT
- Import tax
- Customs duties
- Brokerage fees
- Handling charges
- Local administrative fees
Where these charges are not collected at checkout, they may be payable by the customer.
Unless applicable law states otherwise, customers are responsible for charges imposed by their local authorities.
22. Refusal to Pay Customs Charges
If a customer refuses to pay legally applicable customs duties, taxes, or import charges and the package is returned, any refund may, where permitted by law, be reduced by reasonable costs related to:
- Original shipping
- Return shipping
- Customs processing
- Handling
- Carrier charges
Mandatory consumer rights remain unaffected.
23. Customs Delays
We cannot guarantee how long customs authorities will take to release a package.
A customs delay does not automatically mean that an order is lost or eligible for immediate refund.
We may ask customers to allow reasonable time for customs processing before a package is treated as lost.
24. Refused Delivery
Customers should not refuse delivery as a substitute for following the proper cancellation or return process.
Where a package is refused without authorization and returned, we may, where legally permitted, deduct reasonable shipping, return, handling, or processing costs from any refundable amount.
25. Unclaimed Packages
If a package is delivered to a pickup point or local facility and remains unclaimed, it may be returned to sender or another fulfillment location.
Customers are responsible for monitoring tracking updates and collecting packages within the timeframe specified by the carrier.
Where legally permitted, reasonable costs caused by failure to collect a package may be deducted from any refund.
26. Returned-to-Sender Packages
Packages may be returned for reasons including:
- Incorrect address
- Incomplete address
- Refused delivery
- Unclaimed parcel
- Failed delivery attempts
- Customs refusal
- Carrier error
If a package is returned, contact:
hello.servicecustomer@yahoo.com
The available solution may include reshipment, refund, or another appropriate remedy depending on the reason for return and applicable law.
27. Reshipping
Where a shipment failed because of customer-provided information or failure to collect the package, reshipping may require payment of additional shipping costs.
If the failure resulted from an error attributable to us or a confirmed carrier issue for which we are responsible under applicable law, the appropriate remedy will be handled accordingly.
28. Damaged Packages
If a parcel arrives visibly damaged, photograph the packaging before opening it where possible.
If the product itself is damaged, contact:
hello.servicecustomer@yahoo.com
We may request:
- Order number
- Photos of the outer packaging
- Photos of the shipping label
- Photos of the damaged product
- Description of the damage
These requests help us investigate the issue with the carrier or fulfillment provider.
29. Missing Items
If your package arrives but an item is missing, first verify whether the order was split into multiple shipments.
If no additional shipment is expected, contact:
hello.servicecustomer@yahoo.com
We may request photos of:
- The package
- Shipping label
- Contents received
- Packaging material
This information may be used to investigate the issue with the fulfillment provider.
30. Incorrect Items
If you receive an item different from what you ordered, contact us promptly at:
hello.servicecustomer@yahoo.com
Please provide your order number and clear photographs of the product received.
We will review the issue and provide an appropriate remedy where required.
31. Delivery Claims
We may require customers to report delivery problems within a reasonable period after the expected delivery date or carrier delivery scan.
This helps us preserve the ability to investigate with carriers and fulfillment providers.
However, such reporting periods will not reduce mandatory statutory rights where applicable law provides otherwise.
32. Investigation of Shipping Claims
For lost, missing, or disputed deliveries, we may review:
- Carrier tracking
- Delivery scans
- Proof of delivery
- Address information
- Fulfillment records
- Customer communications
- Delivery photographs
- Carrier investigation results
Customers may be asked to provide reasonable information necessary to investigate the claim.
33. Fraudulent Delivery Claims
We reserve the right to investigate suspected fraudulent claims involving:
- False non-delivery reports
- Manipulated tracking evidence
- Repeated disputed deliveries
- Incorrect address claims
- Chargeback abuse
Where legally permitted, we may challenge fraudulent or abusive claims and restrict future transactions.
Mandatory consumer rights remain unaffected.
34. Delivery to Hotels, Workplaces or Temporary Addresses
Customers who ship orders to hotels, workplaces, shared residences, temporary accommodation, parcel forwarding services, or similar addresses do so at their own discretion.
Customers are responsible for ensuring that the recipient location accepts deliveries and properly manages incoming parcels.
We are not responsible for loss occurring after lawful delivery to the supplied address, except where applicable law provides otherwise.
35. Parcel Forwarding Services
Orders shipped to third-party parcel forwarding services may be subject to additional risks.
Once a package has been correctly delivered to the forwarding address, we may not be responsible for events occurring after the parcel has been transferred or forwarded by that independent service, to the extent permitted by law.
36. PO Boxes and Restricted Addresses
Some products or carriers may not support delivery to:
- PO boxes
- Military addresses
- Certain islands
- Remote regions
- Restricted territories
Where a destination cannot be served, we may request an alternative address or cancel and refund the affected order where appropriate.
37. Shipping Restrictions
We reserve the right to restrict shipping to certain countries, regions, or addresses due to:
- Carrier limitations
- Legal restrictions
- Sanctions
- Security concerns
- Operational limitations
- Product restrictions
If an order cannot legally or operationally be fulfilled, we may cancel it and issue any required refund.
38. Force Majeure and Events Beyond Our Control
We are not responsible for delays or failures caused by events outside our reasonable control, including:
- Severe weather
- Natural disasters
- War
- Civil unrest
- Strikes
- Epidemics
- Government restrictions
- Customs disruptions
- Transportation failures
- Carrier outages
- Major technical disruptions
This limitation applies only to the extent permitted by law.
39. Shipping Promotions
Free or discounted shipping offers may be subject to:
- Minimum purchase requirements
- Geographic restrictions
- Specific shipping methods
- Promotional periods
- Product exclusions
Promotional shipping offers may be changed or withdrawn for future orders without notice.
40. Shipping Refunds
Where a customer validly exercises a statutory right of withdrawal, eligible standard outbound shipping charges will be refunded where required by applicable law.
If the customer selected a premium or expedited delivery service, any refund of shipping costs may be limited to the cost of the least expensive standard delivery method offered, where legally permitted.
41. Return Shipping
Return shipping is governed by our Return & Refund Policy.
Customers should not return a package to the original shipping address unless specifically instructed to do so.
The address shown on a parcel may belong to:
- A supplier
- Fulfillment center
- Warehouse
- Logistics company
and may not be the correct return destination.
42. Chargebacks Related to Shipping
Customers are encouraged to contact us before initiating a payment dispute concerning delivery.
Where a shipping-related chargeback is opened, we may provide relevant information to the payment provider, including:
- Tracking records
- Delivery confirmation
- Address information
- Customer communications
- Carrier evidence
- Fulfillment records
Fraudulent or abusive payment disputes may be challenged.
43. Business Protection and Abuse Prevention
To the extent permitted by law, we may refuse or restrict future orders from customers who engage in repeated abusive shipping claims, fraudulent chargebacks, intentional address manipulation, or other conduct reasonably indicating fraud or misuse.
This does not affect mandatory consumer rights relating to legitimate orders.
44. Mandatory Consumer Rights
Nothing in this Shipping Policy excludes, limits, or replaces any mandatory legal right relating to delivery, risk of loss, conformity, cancellation, refund, or consumer protection.
If any provision of this policy conflicts with mandatory applicable law, the mandatory legal rule will prevail to the extent of that conflict.
45. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in:
- Shipping methods
- Fulfillment partners
- Carriers
- Business operations
- Legal requirements
- International shipping practices
The updated version will be published on the website with a revised "Last updated" date.
Changes will not retroactively remove rights that already apply to completed transactions.
46. Contact
For shipping questions, delivery problems, tracking issues, lost packages, damaged shipments, or address corrections, contact: