Refund policy

We are committed to providing a clear, fair, and secure shopping experience. This Return & Refund Policy explains the conditions applicable to returns, cancellations, exchanges, defective products, and refunds made through our online store.

For any return or refund request, please contact us at:

hello.servicecustomer@yahoo.com

1. Right of Withdrawal

Where applicable law grants you a statutory right of withdrawal, including for certain distance sales to consumers located in the European Union, you generally have 14 calendar days from the date you receive your order to notify us that you wish to withdraw from your purchase.

You are not required to provide a reason for exercising a statutory right of withdrawal.

To exercise this right, you must send us a clear and unambiguous statement before the applicable withdrawal period expires at:

hello.servicecustomer@yahoo.com

Your request should preferably include:

Your order number
The name used when placing the order
The product(s) concerned
The date the order was received

After notifying us of your withdrawal, you must return the relevant products within the period required by applicable law.

2. General Return Conditions

Subject to any mandatory consumer rights that may apply, returned products must be:

Complete
In a condition reasonably suitable for resale
Free from damage beyond what is necessary to inspect their nature, characteristics, and functionality
Returned, where reasonably possible, with their original packaging, accessories, manuals, and included components

Customers may inspect and handle a product to the extent reasonably necessary to determine its nature, characteristics, and functionality, in a manner comparable to what would normally be permitted in a physical retail store.

Where permitted by applicable law, we reserve the right to reduce the refund amount to reflect any loss in value caused by handling that goes beyond what is reasonably necessary to inspect the product.

Opening the packaging does not automatically remove a statutory right of withdrawal where such a right applies.

3. Non-Returnable or Restricted Products

Where permitted by applicable law, certain products may be excluded from return or withdrawal rights, including:

Products made to the customer's specifications
Clearly personalized products
Engraved or custom-modified products
Products falling within another statutory exception to the right of withdrawal
Other products expressly excluded under applicable law

Any applicable exception will be interpreted in accordance with mandatory consumer law.

Minor differences in product color caused by screen settings, display calibration, lighting conditions, photography, or device settings do not automatically constitute a defect, provided that the product received reasonably corresponds to its description.

Nothing in this section excludes or limits rights that cannot legally be excluded.

4. Size, Model and Compatibility Selection

Customers are responsible for carefully reviewing all product information before placing an order, including where applicable:

Watch or device model
Band size
Band width
Connector or attachment system
Product dimensions
Product specifications
Compatibility information

If a product is correctly described and supplied but the customer selected the wrong model, size, color, material, connector, or compatibility option, this does not in itself make the product defective or non-conforming.

Where a statutory right of withdrawal applies, the customer may still be entitled to return the product within the applicable withdrawal period, but return shipping costs may remain the customer's responsibility where permitted by law.

5. Return Procedure

Before returning any product, please contact us at:

hello.servicecustomer@yahoo.com

We will provide the appropriate return instructions where required.

Do not automatically return a product to an address shown on:

The shipping package
A shipping label
A logistics document
A warehouse label
The original parcel

Orders may be processed and shipped through different fulfillment centers, suppliers, logistics partners, or warehouses. The address appearing on the original package may therefore not be the correct return address.

Returning a product to an unauthorized or incorrect address may result in delays or may prevent us from locating or processing the return.

This provision does not restrict any mandatory rights available under applicable consumer law.

6. Return Shipping Costs

Unless applicable law requires otherwise, the direct cost of returning a product is the responsibility of the customer.

This includes, in particular, returns resulting from:

A change of mind
Ordering the wrong size
Ordering the wrong model
Selecting an incompatible product
Selecting the wrong color or material
Any other customer selection error

Where a product is confirmed to be defective, incorrect, damaged, or legally non-conforming due to circumstances attributable to us, reasonable return or replacement costs will be handled in accordance with applicable law.

Costs incurred without prior authorization may not be reimbursed where they are unnecessary or manifestly disproportionate.

7. Responsibility for Return Shipments

Subject to applicable law, customers are responsible for ensuring that returned products are properly packaged and sent to the return destination provided in our instructions.

We strongly recommend:

Using a tracked shipping service
Keeping proof of shipment
Using appropriate protective packaging
Retaining the tracking number until the refund has been completed

We are not responsible for return packages that are lost, misdirected, sent to the wrong address, or cannot reasonably be identified, unless the loss results from an error attributable to us.

8. Inspection of Returned Products

Returned products may be inspected upon receipt.

We may reasonably verify:

The identity of the returned product
The condition of the product
Whether it corresponds to the relevant order
Whether included accessories or components are present
Whether the product has suffered a loss in value due to excessive handling

We may request reasonable additional information where necessary to identify the order, customer, product, or return.

Any refund will then be processed in accordance with this policy and applicable law.

9. Refunds

Where a valid statutory right of withdrawal is exercised, refunds will be processed within the deadlines required by applicable law.

Where legally permitted, we may withhold the refund until:

We have received the returned product; or
You provide sufficient evidence that the product has been returned

whichever occurs first.

Refunds will normally be issued to the original payment method used for the purchase, unless another method has been expressly agreed and this does not result in additional charges to the customer.

We reserve the right to refuse refunds where a return does not qualify under this policy and no statutory right to a refund exists.

10. Original Shipping Charges

Where required by applicable law following a valid statutory withdrawal, eligible standard outbound delivery charges will be refunded.

If the customer expressly selected a delivery method that was more expensive than the least expensive standard delivery method offered, we may, where legally permitted, limit the shipping refund to the cost of the standard delivery option.

Additional or premium delivery services may not be refundable where permitted by law.

11. Processing Time After Refund Approval

Once a refund has been issued, additional processing time may be required before the funds appear in your account.

Processing times depend on third parties such as:

Your bank
Your payment provider
Your card issuer
The payment method used

We do not control processing delays imposed by banks, card networks, payment processors, or other financial institutions after a refund has been successfully initiated.

12. Order Cancellations

Cancellation requests should be sent as soon as possible to:

hello.servicecustomer@yahoo.com

We will make reasonable efforts to cancel an order before it enters fulfillment or shipping.

However, orders may be processed automatically and rapidly. We therefore cannot guarantee that an order can be cancelled after it has been placed.

If an order has already been processed, prepared, transferred to a fulfillment partner, or shipped, cancellation may no longer be possible.

In that case, customers may use any return or statutory withdrawal rights available to them under applicable law.

13. Refused, Unclaimed or Undeliverable Packages

Refusing delivery or failing to collect a package does not necessarily constitute a valid exercise of a statutory right of withdrawal.

If an order is returned because of:

An incorrect or incomplete shipping address provided by the customer
Failure to collect the package
Repeated unsuccessful delivery attempts
Refusal of delivery without proper notice
Incorrect delivery information supplied during checkout

we may, where permitted by law, deduct reasonable shipping, handling, return, or reprocessing costs from any amount otherwise refundable.

If the customer requests reshipment, additional shipping charges may apply.

Mandatory consumer rights remain unaffected.

14. Incorrect Shipping Address

Customers are responsible for ensuring that their delivery information is complete and accurate before submitting an order.

If you notice an error, contact:

hello.servicecustomer@yahoo.com

as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing.

Where an order has already been shipped to the address provided by the customer, we are not responsible for additional costs resulting from incorrect, incomplete, or outdated delivery information, except where applicable law provides otherwise.

15. Damaged, Defective or Incorrect Products

If you believe that you have received a damaged, defective, incorrect, or non-conforming product, contact us as soon as reasonably possible at:

hello.servicecustomer@yahoo.com

To allow us to investigate the issue efficiently, we may reasonably request:

Your order number
Photographs of the product
Photographs of the packaging
A description of the issue
Photographs or video demonstrating the reported defect where relevant

These requests are intended to help us verify and resolve the issue and do not remove any statutory rights you may have.

Depending on the circumstances and applicable law, an appropriate remedy may include:

Replacement
Repair, where relevant
Partial refund
Full refund
Another remedy required by applicable law

16. Damage Caused After Delivery

We are not responsible for damage caused by improper use, misuse, accidents, unauthorized modification, incorrect installation, improper maintenance, normal wear and tear, or failure to follow product instructions.

Examples may include damage caused by:

Excessive force
Improper attachment
Use with an incompatible device
Unauthorized modifications
Improper cleaning
Exposure to conditions beyond the product's stated specifications

This limitation does not affect any applicable statutory warranty or conformity rights.

17. Product Compatibility

References to third-party brands, models, and devices are used to describe compatibility where applicable.

Unless expressly stated otherwise, products sold through our store are not necessarily manufactured, sponsored, endorsed, or approved by the manufacturer of the referenced device.

Customers should carefully review compatibility information before purchasing.

Where compatibility information on the product page was accurate but the customer purchased a product for an incompatible device, this will generally be treated as a customer selection issue rather than a product defect, without prejudice to any statutory withdrawal rights.

18. Exchanges

We may not always offer direct product-for-product exchanges.

Where an exchange service is unavailable, the customer may be asked to return the eligible product in accordance with this policy and place a new order for the preferred item.

Where the original product is defective or non-conforming, any applicable statutory rights remain unaffected.

19. Promotional Items, Discounts and Bundles

Where a refund concerns an order purchased using a promotional discount, bundle offer, quantity discount, coupon, or similar promotion, the refund may be recalculated based on the actual amount paid for the returned product and the conditions of the promotion.

If returning part of a bundle means that the remaining products no longer meet the conditions of the original promotion, the refund may be adjusted where permitted by applicable law.

Any adjustment will not exceed what is reasonably necessary to reflect the original promotional pricing.

20. Chargebacks and Payment Disputes

We encourage customers to contact us first at:

hello.servicecustomer@yahoo.com

if there is a problem with an order.

Submitting a chargeback or payment dispute does not automatically create a right to a refund where no such right otherwise exists.

Where a payment dispute is initiated, we reserve the right to provide the payment provider, bank, or card issuer with relevant information reasonably necessary to respond to the dispute, including order, delivery, tracking, customer communication, and transaction information, in accordance with applicable privacy and data protection laws.

Fraudulent or abusive payment disputes may be challenged.

21. Abuse, Fraud and Repeated Returns

To the extent permitted by law, we reserve the right to investigate suspected:

Return fraud
Payment fraud
Abuse of promotional offers
Repeated abusive claims
Manipulation of returned goods
False claims of non-delivery
Fraudulent chargebacks

We may restrict future transactions or refuse discretionary services where reasonably necessary to protect the store against fraud or abuse.

This does not limit any mandatory statutory consumer rights.

22. Legal Guarantees

Nothing in this Return & Refund Policy excludes, limits, or replaces any statutory guarantee, legal conformity right, warranty, withdrawal right, or other consumer protection right that cannot lawfully be excluded or restricted.

If any provision of this policy conflicts with mandatory applicable law, the mandatory legal provision will prevail only to the extent of that conflict.

23. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our operations, products, legal obligations, or business practices.

The version applicable to a transaction will generally be the version published on the website at the time of the relevant purchase, subject to mandatory law.